Refund policy

We have a 30-day return policy on all nonlive stock, which means you have 30 days after receiving your item to request a return.

Any livestock proof of DOA must be provided within the same day of delivery, if you miss the delivery then unfortunantly this will not be included within the refund policy. Video evidence including packaging must be provided as proof. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. And photographic evidence if return is due to our fault.

To start a return, you can contact us at info@pandaspods.co.uk Please note that returns will need to be sent to the following address: Pandas Pods & Friends Unit 225 275 New North Road London N1 7AA. 

If your return is accepted, we’ll send you a return shipping label if return is due to our fault, if you change your mind on purchase you will need to cover return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@pandaspods.co.uk

 

Shipment / Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or we can mutually agree on a replacement on request.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pandaspods.co.uk